Privacy Policy

Sky Trade Support, Inc. operates Sky Inventory, an internal system for managing aircraft parts inventory, receiving inspections, quotes and orders. This policy explains what the system stores, why, and who can see it.

Last updated: August 18, 2026

Who we are

Sky Trade Support, Inc.
10421 NW 28 Street, Unit D-103, Doral, FL 33172, United States
sales@skytradesupport.com · 786-483-7522

What the system stores

• Account data for the people who use it: name, email, phone, company, role, and a password stored only as a one-way hash. Staff members may also store a handwritten signature image, used to sign receiving inspection reports.
• Business records: parts and stock levels, receiving inspections, quote requests, orders, purchases, vendors and the documents attached to them.
• Messages sent through the contact form on our website, and emails sent to customers from within the system, including their attachments.
• Technical records needed to keep the system safe: an audit log of significant actions, and the IP address a contact form submission came from.

QuickBooks Online

When an administrator connects the system to QuickBooks Online, Intuit issues us an access token. We use it only to:

• read customers, items, estimates and invoices, so the same figures appear in both places;
• create customers and estimates that originate in our system;
• download the PDF of an estimate or invoice when someone attaches it to an email.

We do not read payroll, banking or payment data, and we do not use QuickBooks data for advertising, profiling or resale. The tokens are stored on our own server and can be revoked at any time from Admin → Settings in the system, or from the Intuit App Store — disconnecting deletes them.

Who can see the information

Only the staff of Sky Trade Support, according to the permissions their role grants, and customers with a portal account — who see only their own quotes, orders and documents. We do not sell or rent information to anyone.

We rely on a small number of service providers to run the system: our hosting provider, Amazon S3 for document storage, our email provider for sending messages, Intuit for the QuickBooks connection, and Google reCAPTCHA to keep automated abuse off our public forms. Each one only receives what its job requires.

How long we keep it

Business records — inspections, quotes, orders and their documents — are kept for as long as the company needs them for its aviation quality and accounting obligations. Account data is kept while the account is active. You may ask us to delete information that we are not required to keep.

How it is protected

All traffic runs over HTTPS. Passwords are stored hashed, never in readable form. Access is controlled by named accounts with per-role permissions, significant actions are recorded in an audit log, and the server only exposes the ports needed to serve the website.

Your choices

Write to sales@skytradesupport.com to ask what we hold about you, to correct it, or to ask for its deletion. If you have a portal account, you can update your own details at any time from your profile.

Changes

If this policy changes we will update the date above. Continuing to use the system after a change means accepting the updated policy.

Questions about this policy: sales@skytradesupport.com